Policies
At The Ivory House, we're committed to providing a seamless shopping experience from the moment you place your order until it reaches your doorstep. Please read our policies below before placing an order.
Shipping Policy
Order Processing
Orders are processed within 1–2 business days. Orders placed on Sundays or public holidays will be processed on the next working day.
Estimated Delivery
- Metro Cities: 3–5 Business Days
- Other Cities: 5–7 Business Days
- Remote Locations: 7–10 Business Days
Shipping Charges
We offer Free Shipping across India on all prepaid orders.
Tracking
Once your order is shipped, you'll receive a tracking link via Email or SMS.
Return & Exchange Policy
Return Window
Returns or size exchange requests must be initiated within 2 days (48 hours) of receiving your order.
Eligibility
- Product must be unused and unwashed.
- Original tags and packaging must remain intact.
- The garment must be free from stains, perfume, damage or alterations.
Size Exchange
If you've ordered the wrong size, we'll gladly assist with a size exchange, subject to stock availability. Only one exchange is allowed per order.
Non-Returnable Items
- Customized or personalised products.
- Products purchased during clearance or final sale.
- Products returned without original packaging.
Refund Policy
Refund Approval
Once your returned product is received and passes our quality inspection, your refund will be approved.
Refund Timeline
Approved refunds are processed within 5–7 business days to your original payment method.
Damaged or Incorrect Product
If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery along with clear photos of the product and packaging. We'll arrange a replacement or refund after verification.
Late Refunds
If your refund hasn't appeared after the processing period, kindly check with your bank or payment provider before contacting us.
Need Assistance?
If you have any questions regarding your order, shipping, exchange or refund, please contact our support team at support@theivoryhouse.com. We're happy to help.